Ordered online Saturday night as a click and collect order for 6 packs. No confirmation email, no order accepted email, but money taken from bank. Email received from trust pilot in minutes asking me to review Direct Flooring. I left it a day or so to see if anything came through...nope ..checked all spam folders etc nothing. Tried calling the phone number and got some voicemail saying mailbox was full....completed a " contact us" form and heard nothing back, turned up at the store 6 days after ordering ( as I had planned) and store had no record of my order and explained that they are not surprised to hear this, and it has happened before. They made 1 quick phonecall, got the order details and got me an email confirming the transaction. So store staff were good but online experience shocking!
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