I spoke with Jacob - 18154. I have never met someone with so much empathy for another person. I filled out paperwork on 3 occasions and it didn't go though on the website portal. Although, I was told that everything was completed much earlier in the week. Last Saturday I received a letter stating questions were unanswered and my deadline was Tuesday.I spent the weekend re-answering them on the website portal. I emailed, and faxed them over. Called on Monday to make sure they came through somethings did but not all. Jacob patiently went through everything - what was missing he took the time to hand write the pages while I explained. He spent 1hr and 15min with me. His patience calmed me. I never felt rushed during the entire time with him. He truly care about people don't miss deadlines because it will cause a delay in benefits. Jacob you are a honest and hard working employee. It's employees like you that gives companies high ratings overall. I will never forget you!!! I hope when I call the office you answer every-time. It would be comforting to know that my questions will be taken care of.I appreciate all that you done for me Jacob.
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