directinteractions.com

4.8
4.8 Based on 20 reviews

We help customer-obsessed organizations deliver outstanding customer service with our highly skilled, emotionally intelligent, distributed workforce. From Disaster Response to 211 Support, we offer cost-effective cloud-based customer service solutions th...

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Average Rating

4.8

/
5

20 Reviews

5 Star
90%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
10%

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Kyrell Mula
someone i know was very excited to work for this company . seeing that this would be their first eve

someone i know was very excited to work for this company . seeing that this would be their first ever WFH job . she went out brought a new laptop, headset, port box/cable for ethernet connection , brand new desk and chair for this job specifically . she was under the impression that this company was felon friendly which is why she applied . completed all paperwork , attended orientation and did 2 days of training , for them to reach out via email to resend the job offer . i think its overly depressing for a job to make someone go through the entire process to then rip it away from them w/o getting a chance to showcase their work ethic . what happened to giving people a chance . Things like this is why people have no hope . i believe no one should be getting the job before backgrounds are complete but lessoned learned . great job DI ... GREAT JOB !

1
Date of experience: Feb 13, 2026
Kyrell Mula
crushing people's dreams

someone i know was very excited to work for this company . seeing that this would be their first ever WFH job . she went out brought a new laptop, headset, port box/cable for ethernet connection , brand new desk and chair for this job specifically . she was under the impression that this company was felon friendly which is why she applied . completed all paperwork , attended orientation and did 2 days of training , for them to reach out via email to resend the job offer . i think its overly depressing for a job to make someone go through the entire process to then rip it away from them w/o getting a chance to showcase their work ethic . what happened to giving people a chance . Things like this is why people have no hope . i believe no one should be getting the job before backgrounds are complete but lessoned learned . great job DI ... GREAT JOB !

1
Date of experience: Feb 13, 2026
MP89
Working at Direct Interactions has…

Working at Direct Interactions has changed my life. As a caregiver, having flexible scheduling opportunities is key. I was drawn to this company because of its mission to provide employment opportunities for people with disabilities. I stayed because they gave me an opportunity to shine and gave me a chance to showcase my skills. The work has been both challenging and rewarding. I would recommend Direct Interactions to anyone who is dedicated to customer service, has mad skills, and is just looking for a better career and a chance to prove that you are more than what others have made you believe.

5
Date of experience: Jan 02, 2025
Avis Clark
Love working with DI

Love working with DI. These people are *real.* They are compassionate, in touch, and very generous with time and experience.

5
Date of experience: Oct 01, 2024
Calvin S.
Good company to work for

Training is great ! The staff are always upbeat and positive, and a message away if you ever need help.

5
Date of experience: Feb 03, 2023
Lenny Hughes
Call to unemployment

I had to call unemployment to verify they had all my documents yesterday. The portal was not working properly for me to upload what I needed to upload.Ms. Camelia, ID# 2118 was so wonderful. She was patient and spoke clearly and walked me through everything, while double checking to make sure I had all documents needed to move forward in the process. I’ve had to call a couple times, and people can be very short. Not Camelia, thank you for not rushing and making the experience a smooth one, not cringy

5
Date of experience: Jan 19, 2023
Amelia
I spoke with Lisa Zaidle and she was…

I spoke with Lisa Zaidle and she was excellent with knowledge and patience in helping me to reset my PIN number for unemployment services to enable me to continue doing my weekly activities and collect my weekly pay!

5
Date of experience: Dec 08, 2021
CB32
I talked to Alicia and she was very…

I talked to Alicia and she was very dedicated and determined to help me. I really appreciate her help and getting me through a hard time. Thank you

5
Date of experience: Aug 10, 2021
Giles Brown
Thanks Julie M!

To Julie M,I am so grateful for your patience and the information gained from you. This is my first time having to deal with something of this nature and it’s very frustrating when one is ignorant to all the rules and regulations. Again I thank you so much for helping me get to get through this process with a little more faith.

5
Date of experience: Jul 20, 2021
Frustrated

I spoke with Jacob - 18154. I have never met someone with so much empathy for another person. I filled out paperwork on 3 occasions and it didn't go though on the website portal. Although, I was told that everything was completed much earlier in the week. Last Saturday I received a letter stating questions were unanswered and my deadline was Tuesday.I spent the weekend re-answering them on the website portal. I emailed, and faxed them over. Called on Monday to make sure they came through somethings did but not all. Jacob patiently went through everything - what was missing he took the time to hand write the pages while I explained. He spent 1hr and 15min with me. His patience calmed me. I never felt rushed during the entire time with him. He truly care about people don't miss deadlines because it will cause a delay in benefits. Jacob you are a honest and hard working employee. It's employees like you that gives companies high ratings overall. I will never forget you!!! I hope when I call the office you answer every-time. It would be comforting to know that my questions will be taken care of.I appreciate all that you done for me Jacob.

5
Date of experience: Jul 16, 2021

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Business Details

  • We help customer-obsessed organizations deliver outstanding customer service with our highly skilled, emotionally intelligent, distributed workforce.

    From Disaster Response to 211 Support, we offer cost-effective cloud-based customer service solutions that easily adapt to capacity surges. Our US-based workforce of customer service experts prioritize accuracy and empathy on every call to our citizens in need.See more

  • call 8339724162
  • language https://www.directinteractions.com

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