Review Time
After 13 years of unequivocal excellent service, this company has fallen spectacularly. Despite repeated promises of an oil delivery, the dates simply come and go with no prospect of an oil delivery. Emails are now getting ignored. To this end, I personally have now cancelled my order and terminated any future business with them, as I feel like I'm being treated with utter contempt.I suggest that before one makes any prospective purchases from this company, they look at these reviews to see a common theme. I won't be surprised to see this company slowly but surely dissolve.
Absolutely awful company. Failed to deliver us oil on or before the date that they said they would & didn’t even bother letting us know they weren’t coming either. Left us without oil and now have a freezing cold house with a newborn baby. Disgusting company, avoid completely.
I think the crux here is this…. Delivery date expect up to a week over the initial date. Ours came 2 days late but they were 20p a litre cheaper than next best so… providing you order early enough and aren’t down to the bottom they’re absolutely fine!
BUYER BEWARE!!! Ordered oil on 12th Feb 2025. Latest delivery date was 28th Feb 2025 which was fine. Expecting an email night before the delivery on the 28th but nothing received.Only means of communication is by email as no one answers the phone, it’s easier to get a GP appointment. Email comm: “sorry no delivery is scheduled as we have had a problem with the system” and they couldn’t give me a date. No heads up, no direct comms and no oil after 16 days.
2 times they were good - early and late summer. Now no contact, no oil, no money. Sitting on fckn cold house with email as only form of contact. Email with no answers. No contact number. Scam like approach. I ldk, what happened with you, but this is NOT a pro approach you write on your website
Oil ordered, wrong size tanker turns up, oil nearly runs out and they say they have no baby tanker so cancelled the order a month after the order. No refund received.....avoid this company like the plague they are rude, un sympathetic and should not be in business I am suing
Avoid these Company at all costs!,ordered in good time given a date of delivery ( on or before). No delivery first delivery date, none the second promised day, none the third and still waiting. Just a email contact that takes 24 hrs for reply! Now been without heating and hot water for theee days due to their ineptitude and disgusting lack of service!Please do not use them and give them any money for your own sake they do not deserve to be in business!
Have used this company many times over the last few years and never had a problem, delay on this occasion but emails quickly answered saying there is a delay at depot after initial delivery date passed... it should have arrived again today but I got a call from a nice lady saying the lorry had broken down and now looking at next week, sometimes issues arise that can't be helped and I'm not desperate for oil...but if I was getting low she said to let them know and they will prioritise so no real problem... Also they don't take your payment before delivery, As that irritates people when companies have your money and you have no product! So I've always had a good experience with this company and will use again.
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