Name: ecotricity.co.uk
Telephone: 03455557100
Rating: 4.1

Malcolm Guest

Personal phone call made a difference

Having a personal phone call was really beneficial compared to other forms of communication. My representative was very helpful and clear. The emails I've received since have also been useful. However, I do have one question: why am I being asked to take meter readings when I have a smart meter? I would prefer not to do this.

Date of experience: Dec 09, 2025

Isix Guest

2 months ago

Outstanding support from the sales team

The sales representative was exceptionally patient and supportive. She made the process of switching suppliers much easier. My initial experience with the service has been very positive.

Date of experience: Dec 08, 2025

Dede Guest

2 months ago

Fantastic service

The representative from the sales team was incredibly patient and supportive. She made the entire process of switching suppliers very straightforward. My first impressions of the service are excellent.

Date of experience: Dec 08, 2025

Liamtibet Guest

2 months ago

Quick and helpful phone assistance

I received very helpful and prompt responses over the phone. The representative was very patient.

Date of experience: Dec 06, 2025

Amadeus W. Guest

2 months ago

Great to talk to honest people

It was refreshing to converse with helpful and honest individuals.

Date of experience: Dec 05, 2025

EB Guest

2 months ago

Outstanding ethical company with great service

An outstanding ethical company with excellent customer service. I take pride in supporting their mission for many years.

Date of experience: Dec 05, 2025

Horace S. Guest

2 months ago

Consistently excellent customer service

The customer service is always excellent from a company genuinely striving to make a difference in the fight against climate change—check out their website for details on various projects.

Date of experience: Dec 03, 2025

Lingo_0ne Guest

2 months ago

Be cautious with tariff selections

Be careful when choosing a tariff that includes fine print requiring a smart meter. This was not clearly communicated to me when I switched. Such details should be made clearer for customers.

Date of experience: Dec 03, 2025

Kenneth L. Guest

2 months ago

Simple and effective communication

The communication was excellent and straightforward. The transition from my previous supplier was very quick, and I found the best price on a comparison site, all while ensuring it was renewable.

Date of experience: Dec 03, 2025

Malcolm F. Guest

3 months ago

Issues with selecting a start date

They do not allow you to choose a start date for the change, which seems to be a standard option with other companies. I kept trying to find this option in the form, but it was absent. I received an email stating my change would occur in five days, leading to a hassle in trying to cancel. I had to ask my current supplier to block the request. I later received a prompt email about the block but still haven't received a reply regarding my cancellation request.