At the start of this year I complained about problems with my internet which resulted in them sending out a new router, after I got the new router still having problems like my internets buffering every other day and I can’t work from home now as the internets so bad. I raised this and was told that their end everything’s fine so there’s nothing wrong with it. After that every time it crashed on my tv, phone or laptop I took a photo of the failed internet notifications as proof. When I called up again I sent these in and still haven’t been helped. I called up Friday as I came home Thursday and the internet light on my router was red. The person I spoke to was extremely rude with a I don’t care attitude and kept talking over me. I have then been told someone has to come out but it won’t be until Monday. I was also told I may be charged for the call out even though I am now paying for internet I’m not receiving for 3-4 days. I then asked if I can cancel my internet as all I’ve had is problems and connection issues and I work from home normally so it’s affecting my job now and I was told I have to pay £160 to leave which is ridiculous. WORST INTERNET PROVIDER IVE EVER USED AVOID AVOID AVOIDDDD!
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Direct Save Telecom are here to help everyone save money on their broadband and home phone with free set up, free wireless router and fully UK based support teams.
Not only will we save you money on your home phone and broadband you will receive access to our online discount club, free for the first year. A typical family of four can save a massive £1000 per year, or more depending on usage effectively making their broadband totally free with plenty left over.
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