I hired DirectUnlocks to unlock a Motorola Razr 2024 (StraightTalk USA).Scam and Double Charge: They forced me to pay $28.99 (verification) and then an additional $50.00 (unlocking) under the threat of losing the first payment, totaling $78.99 USD (Orders: 12934277 and 12934296).Non-Compliance and False Justifications: The unlock, promised within 24 hours, never happened. Their support agent (Agent "Anna") tried to justify the failure by saying that my phone "didn't request a code," which was absolutely false, and I sent them a video as proof.Refund Fraud: After I proved their justification to be false, they refused to refund my money and only offered me "credit" to use in their store. This is a clear breach of service and a scam.WARNING: Don't waste your money. This company cheats on down payments, doesn't provide service, and refuses to refund when it fails. I demand an immediate refund of my $78.99 USD.
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