I am currently still waiting for my phone to be unlocked. I was told it would be unlocked in 7 days and it’s been longer than that. They blocked my from being able to chat with an agent about my status. And I have emailed them and it’s been days and still no response. I was informed that if I paid the premium service and it wouldn’t get unlocked I would be able to get a card refund and yet they are not offering that. Now they are wanting me to pay $99 dollars more besides the $266 that I have already paid. I was told this so many times from the agent that was giving me an update. As soon as I asked about refund they blocked me from being able to chat. I want my money back. This company is a fraud.Yes I want you to escalate and I need my refund. I will be getting with my lawyer because this is a scam. I was told multiple times if this would fail I would get a credit card refund and now things changed and wanting more money. Why would I pay so much instead of just getting a new hone makes no sense. I will be using all this information as reference with my attorney. They told me they would unblock me from the chat to communicate with me and yet they haven’t. Need my refund now! It’s been more than a month with this issue. IMEI 354737616987359Fjr2007.dg @ gmail.com
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