They are ignoring me and my emailsNo refund even if they didn’t provide the paid service.They hide my reviews on directunlocks.comMy previous review here:EXPENSIVE FAILURE & CUSTOMER ABANDONMENT: STUCK AT 99% FOR 14 DAYSI purchased the unlock service for an iPhone 17 Pro locked to Reseller Flex USA (Order #3549962636941**), spending €109.99 (€83.00 for the failed unlock). This service is a complete failure and waste of money.1. Core Unlock Service Failed (14-Day Stall)• Service Not Rendered: I paid €83.00 for the Standard Unlock Service which has not been delivered. My order is unacceptably stalled at 99% completion for over 14 days. My phone remains locked.• Breach of Contract: The company breached its own T&Cs (Art 1.1) by failing to provide the promised service, despite website claims of a 15-minute to 24-hour delivery time.2. Support & Management FailureI showed extreme patience through a lengthy, repetitive chat with agent "Anna." Promises of priority and acceleration were made by Anna and the Managing Director (Jody, email 10 Nov 2025), but all were ignored.• Customer Abandonment: After weeks of stagnation, the company stopped responding to my direct messages for days, effectively abandoning support for a paid and failed service.They blocked me on the help chat, they don’t answer to my email.3. Institutional Lack of TransparencyThis company operates opaquely:• Ambiguous Legal Status: Public records show links to locations in the USA (where a consumer body advises the company is "out of business" with mail returned) and the UK (where related entities are non-compliant).• Hidden Domain: The domain registrant identity is masked.4. Refund Demand IgnoredDue to total service failure, I sent a formal demand for a full refund. To date, this formal request has been ignored.I DEMAND the IMMEDIATE REFUND of the €83.00 Standard Unlock payment for the non-delivered service. I will also dispute the entire €109.99 total via chargeback, as the initial Eligibility Check was useless due to the service's complete failure. I refuse credit notes.⚠️THEY ALSO HIDE REAL REVIEWS ON THEIR WEBSITE! I posted this same review, it isn’t visible if I visit it after deleting the cookies!!I strongly advise against using DirectUnlocks. Should their service fail, expect zero accountability and complete customer abandonment.EDITReply for Charlotte You should know my case by the number of messages and emails sent to “contact at directunlocks.com” with my nameMauro BrembillaMy refund request is super clearI don’t want to write my IMEI in a public review, you can write to me.To answer your last question: In the reviews on your website my review is visible only to my from my phone. From all the others devices it is not visible because you hide negative reviews
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