I placed an order on 24 November 2025. The service could not be completed because my device does not prompt for an unlock code, and Remote USB is not an option for this model. According to the support messages, the case was escalated to the Head of Refunds multiple times. However, every update I received simply stated that: “the manager has not issued the written decision yet.” For over three weeks, I have been told to “wait 24 hours” for a manager decision that never comes. Despite submitting all necessary documents (payment receipt, screenshots, device status), no refund has been processed, and no written decision has been provided. Since the company stopped responding to my emails, I had to use my internal credit again to place another order, which now shows 72% progress — yet my original order remains unresolved, and my money has not been returned. At this point, I am reporting: • Lack of transparency • Failure to provide the promised refund • Failure to deliver a written decision after multiple deadlines • Support continuously shifting responsibility to “management” with no real action I am making this report public because all my communication attempts have been ignored. I expect a full resolution and the promised refund process.
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