According to the terms of service, section 7.3 states that "Eligibility Checks" are not included in the money-back guarantee. They conduct various checks like lost/stolen status, correct network, phone history, and Activation Lock status. Additional charges for the SIM unlock may apply, which should be detailed on the order summary page before purchase. If you choose not to pay for the unlocking, the cost of the Eligibility Checks is non-refundable, as the service has already been rendered. However, they fail to communicate that the initial payment is for the eligibility check, and additional unlock fees will be required. My order clearly indicates the unlock fees for the iPhone 14. They respond to reviews on platforms but direct you to open a support ticket, which goes unanswered. This feels like a scam.
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