Since January 15th, I have noticed that my unlock request has been stuck at 99%, but the process has not yet been completed.
At this point, I believe there should be an explanation from your side and a proposed solution, given that I made the full payment and I am entitled to receive the service I contracted with you, under the understanding that you are a serious company in the market.
If you are not able to provide the level of service I require, I kindly ask you to inform me of the steps to follow.
IMEI: 358017324413584
You have been extremely irresponsible, and I expect either a proper solution or a refund.
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