I called customer service at DirecTV last month to make sure my rates wouldn’t increase while I’m currently out on medical disability.
Unfortunately, my discount had fallen off and my monthly rate did go up. I called back and was able to connect with Blake—and I’m extremely grateful that I did!
Blake was incredibly understanding, pleasant, patient, and genuinely helpful. With so many different packages and discounts available, I was a bit nervous and unsure if I would even qualify for anything. Being on a tight budget makes situations like this especially stressful.
He took the time to carefully review my past rates and options, and thanks to his persistence and guidance, we were able to adjust my plan and keep my rate much more manageable. I truly appreciate the effort he put in—it made a big difference, especially since I was very close to canceling my service altogether.
What stood out even more was how he kept me engaged throughout the process. Instead of placing me on hold in silence, he conversed with me while multitasking, which made the experience feel much more personal and less stressful.
Blake is a fantastic representative for the company, and I’m very thankful for the excellent customer service he provided!
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DIRECTV LLC has been at the forefront of entertainment for nearly three decades. Focused on our people, vendors, and customers, we seek to deliver the innovative entertainment experiences where, when and how people want it. We service customers in the United States, Puerto Rico, and the U.S. Virgin Islands.
If you are a customer in Mexico, Caribbean, Central and South America please go to https://www.directvla.com/en.html as DIRECTV LLC does not offer or operate in these areas.
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