Review Time
I had a very frustrating experience with DIRECTV. I called specifically to cancel my service because I am currently unemployed and trying to cut expenses. Instead of processing the cancellation, the representative suggested pausing my service for three months. I questioned this because I didn’t understand the point, and I was reassured that I would not be charged during the pause. Based on that information, I agreed.
Despite this, I was still charged for an additional month. This unexpected charge caused serious issues with my checking account during an already difficult financial situation. When I contacted support again and showed that I had been told I wouldn’t be charged, I was only offered a 50% refund, which feels unfair given that I relied on the information provided by their own representative.
I did not consent to being billed after requesting cancellation, and the lack of accountability and partial refund offer was extremely disappointing. Customers should not be misled into service pauses that still result in charges, especially when they are clearly trying to cancel due to financial hardship.
I became a customer in 2002, and my contract has always included my local sports channel. Now, I'm being told I must pay an extra $50 per month to keep watching it. This shows a lack of integrity regarding the service agreement. Be cautious about signing up, as they may change your plan anytime and attempt to charge more for the same channels. After 23 years, I'm very frustrated.
I signed up for a two-year contract while informing the company about my seasonal usage and my ability to pause the service each spring. Despite my contract ending and my monthly fee rising to $199, I found myself still bound by their terms until May 2017. This feels unjust; if I'm still under contract, I believe I should have access to the original pricing of $100. I will not consider this service again.
The customer support was severely lacking; I waited 45 minutes to connect with a representative after spending 35 minutes with the AI trying to resolve my remote issue. When I finally spoke to someone, they couldn't assist and suggested disconnecting part of my service instead. They were unable to fix or replace my remote. Overall, this experience was very disappointing, and it shouldn't be this hard to get support. I would rate it zero stars if I could.
The customer support was extremely poor; I waited 45 minutes to speak with a live representative after spending 35 minutes with the AI trying to resolve my remote issue. When I finally connected, the representative could not help and suggested disconnecting part of my service instead. They were unable to fix or replace my remote. Overall, the service was very disappointing, and it shouldn't be this difficult to reach someone for assistance. I would give zero stars if I could.
I've been a customer for over 10 years and reached out to the loyalty department to discuss a discount for my annual payments. The representative I spoke with was very rude, even yelling at me. It seems they no longer value loyal customers. After a previous unpleasant encounter, it looks like I need to find a new provider. I'm no longer willing to pay such high fees for this level of service.
I was repeatedly charged for equipment I returned, despite providing the tracking number and confirmation of receipt. New charges appeared every few weeks, and I spent hours on the phone before finally blocking them on my credit card. This feels like corporate fraud.
In October 2025, I was promised a free sports pack for six months, but I have been charged $14.99 every month since. Despite numerous emails confirming the promotion, I cannot access them now. They claim there’s no record of the offer, which is frustrating. It seems they are unwilling to honor their own promotions, and I feel it's time to leave this company.
My experience with the service has been terrible. I attempted to create multiple streaming accounts for my rental properties, but the system wouldn't allow me to use the same credit card for more than two accounts, which seems arbitrary. After spending over four hours on the phone with customer service representatives who couldn't assist me, I decided to cancel my accounts. The process is convoluted and frustrating, and I will be switching to another provider.
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DIRECTV LLC has been at the forefront of entertainment for nearly three decades. Focused on our people, vendors, and customers, we seek to deliver the innovative entertainment experiences where, when and how people want it. We service customers in the United States, Puerto Rico, and the U.S. Virgin Islands.
If you are a customer in Mexico, Caribbean, Central and South America please go to https://www.directvla.com/en.html as DIRECTV LLC does not offer or operate in these areas.
As of September 24, 2024 we won't be responding to reviews but appreciate all feedback. Please reach out to us directly on one of social platforms.
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