The customer support was extremely poor; I waited 45 minutes to speak with a live representative after spending 35 minutes with the AI trying to resolve my remote issue. When I finally connected, the representative could not help and suggested disconnecting part of my service instead. They were unable to fix or replace my remote. Overall, the service was very disappointing, and it shouldn't be this difficult to reach someone for assistance. I would give zero stars if I could.
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DIRECTV LLC has been at the forefront of entertainment for nearly three decades. Focused on our people, vendors, and customers, we seek to deliver the innovative entertainment experiences where, when and how people want it. We service customers in the United States, Puerto Rico, and the U.S. Virgin Islands.
If you are a customer in Mexico, Caribbean, Central and South America please go to https://www.directvla.com/en.html as DIRECTV LLC does not offer or operate in these areas.
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