I had a very frustrating experience with DIRECTV. I called specifically to cancel my service because I am currently unemployed and trying to cut expenses. Instead of processing the cancellation, the representative suggested pausing my service for three months. I questioned this because I didn’t understand the point, and I was reassured that I would not be charged during the pause. Based on that information, I agreed.
Despite this, I was still charged for an additional month. This unexpected charge caused serious issues with my checking account during an already difficult financial situation. When I contacted support again and showed that I had been told I wouldn’t be charged, I was only offered a 50% refund, which feels unfair given that I relied on the information provided by their own representative.
I did not consent to being billed after requesting cancellation, and the lack of accountability and partial refund offer was extremely disappointing. Customers should not be misled into service pauses that still result in charges, especially when they are clearly trying to cancel due to financial hardship.
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DIRECTV LLC has been at the forefront of entertainment for nearly three decades. Focused on our people, vendors, and customers, we seek to deliver the innovative entertainment experiences where, when and how people want it. We service customers in the United States, Puerto Rico, and the U.S. Virgin Islands.
If you are a customer in Mexico, Caribbean, Central and South America please go to https://www.directvla.com/en.html as DIRECTV LLC does not offer or operate in these areas.
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