I Bought a refurbished Henry 100 cordless vacuum but they sent a dud battery and charger so I cannot use the vacuum!
I wasn’t worried at first as this could be easily resolved but there is no way of contacting them as their email box is full and is rejecting emails!
So I will have to contact trading standards consumer affairs and get them to pay the company a visit to see what is going on and why their guarantee is none existent.
Unless they reply to this feedback and resolve the issue for me. I did not get an invoice either which is another concern.
If this is not resolved I will also be taking the matter to the Northampton court to claim a full refund plus costs.
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Direct Vacuums are a unique company offering you brand name products at a fraction of the price of high street shops. Direct Vacuums is the only authorised re-seller of Electrolux, AEG, Zanussi, Hoover and Vax graded products, all our products are guaranteed for 1 year for complete peace of mind.
