Shockingly bad customer service.
I genuinely stunned at how poor the customer service is at Direct Vacuum. I received a faulty product and not a single person has acknowledged any of my emails. - not even the CEO despite being contacted directly. Weeks later, and I'm still waiting for a basic response. I WOULD NEVER USE THIS COMPANY AGAIN.
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Direct Vacuums are a unique company offering you brand name products at a fraction of the price of high street shops. Direct Vacuums is the only authorised re-seller of Electrolux, AEG, Zanussi, Hoover and Vax graded products, all our products are guaranteed for 1 year for complete peace of mind.
