The ordering on the website, the processing and the delivery were easy and prompt (next day delivery, free). However it quickly went downhill when the wrong size (of an electric underblanket) was delivered.
The company does not have a phone number. Several emails went unanswered for a few days, causing major concern. When they eventually picked up, the problem was solved fairly promptly. The correct size sent, label provided for an easy return of the wrong one. Ordered on the 2nd, received on the 19th. The concern was the lack of response from the company.
The blanket itself (Dreamland bamboo King size) is perfect.
Still, the absence of news on an item of some value, no telephone contact, let the company down badly, hence 3 stars. Possibly not enough staff? The money/item value was excellent.
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Direct Vacuums are a unique company offering you brand name products at a fraction of the price of high street shops. Direct Vacuums is the only authorised re-seller of Electrolux, AEG, Zanussi, Hoover and Vax graded products, all our products are guaranteed for 1 year for complete peace of mind.
