dirtstore.co.uk

Very poor customer service and very short sighted decision making. Ordered item online Tuesday 10th

Very poor customer service and very short sighted decision making. Ordered item online Tuesday 10th as it was shown in stock on their website. Zero communication other than an automated receipt of payment taken, no goods arrived. I chased on email Tuesday 17th,no reply until Thurs 19th at which point all I was told is 'sorry item on back order' no other effort made to reach out or offer alternative etc. I rang them Thurs AM at which point I was again told out of stock and that usually 1 or 2 weeks when items are on back order, no firm date or even confirmation of when the back order request was placed and therefore when the 1-2 week countdown starts. Had to make the suggestion myself that maybe they had the same part but in a different colour, which they said yes they do, I said great get me those sent out today so they arrive to me Friday as I need them fitted to use on my bike on Saturday. Got told they couldn't do that as the parts in stock were in their other warehouse and the van had already been there once today, so earliest they would be able to get them to me was Saturday (too late for me). I said well if you don't think the short drive to get the parts from your warehouse and post them out today (which you definitely could do if you wanted to) then get them tomorrow but send them on a same day service, failing that I'd settle for a partial refund as gesture of good will and delivery on Saturday. They declined to do either and instead I have requested a full refund. Such low IQ short sighted decision making, don't give them your money they clearly don't care. They messed up with their stock levels on their website followed by zero communication, I gave them ample time and offered multiple solutions to solve / make up for their mistakes and they didn't. Won't buy from them again and suggest you don't either.

Date of experience: Feb 19, 2026