Review Time
Very poor customer service and very short sighted decision making. Ordered item online Tuesday 10th as it was shown in stock on their website. Zero communication other than an automated receipt of payment taken, no goods arrived. I chased on email Tuesday 17th,no reply until Thurs 19th at which point all I was told is 'sorry item on back order' no other effort made to reach out or offer alternative etc. I rang them Thurs AM at which point I was again told out of stock and that usually 1 or 2 weeks when items are on back order, no firm date or even confirmation of when the back order request was placed and therefore when the 1-2 week countdown starts. Had to make the suggestion myself that maybe they had the same part but in a different colour, which they said yes they do, I said great get me those sent out today so they arrive to me Friday as I need them fitted to use on my bike on Saturday. Got told they couldn't do that as the parts in stock were in their other warehouse and the van had already been there once today, so earliest they would be able to get them to me was Saturday (too late for me). I said well if you don't think the short drive to get the parts from your warehouse and post them out today (which you definitely could do if you wanted to) then get them tomorrow but send them on a same day service, failing that I'd settle for a partial refund as gesture of good will and delivery on Saturday. They declined to do either and instead I have requested a full refund. Such low IQ short sighted decision making, don't give them your money they clearly don't care. They messed up with their stock levels on their website followed by zero communication, I gave them ample time and offered multiple solutions to solve / make up for their mistakes and they didn't. Won't buy from them again and suggest you don't either.
Extremely frustrating experience! From the outside, they look like a large company, but reaching anyone in customer service feels nearly impossible. Does anyone actually work here? They claim to be a one-stop shop, but many of my friends have had similar issues. I'm not very tech-savvy and prefer to call a company that values my business and can assist with purchases. The returns process also seems inadequate; I need to request to send something back.
An incredibly disappointing experience! From the outside, they seem like a large company, but it's almost impossible to get in touch with customer service. Is anyone actually working here? They advertise as a one-stop shop, but many of my friends have faced similar issues. I'm not very skilled with websites and prefer to call a company that wants my business and can help with purchases. The returns process also appears inadequate; I need to request to return something.
Last time ordering from this seller, I bought a kit on sale, but it was too big. They wouldn't allow an exchange, so I'd have to reorder at full price, which is £200, while I originally paid £150. Other places would price match the original amount, but not this service. Very disappointed.
Terrible customer service experience. I purchased several items worth a few hundred pounds, and two needed to be returned. I had to request the return, pay for shipping, and I'm still waiting on a refund a week after they received the items. Not good practice.
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As avid riders ourselves, we understand the thrill and excitement that comes with hitting the track! Our mission is to provide you with top-of-the-line products and exceptional service to fuel your passion for off-road riding. Whether you are a seasoned rider seeking the latest high-performance gear or a beginner looking to kickstart your off-road journey, we have something for everyone.See more
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