A complete disaster. I felt completely taken advantage of. I returned a pair of sneakers that were too small, in pristine condition, never worn, with all original tags. The only thing missing was the original box, which I lost during travel. I shipped them back securely in a clean box. They denied my refund and even refused to exchange the shoes for the correct size. Now they have both the shoes and my money. This is unacceptable and feels dishonest. A box should not hold more value than the product itself. Terrible customer service — I won't buy from them again and urge others to think carefully.
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