Started using this company as management for care funds to pay for mother's care. Myself being the named person on the bank/account. They send invoice, i check invoice is correct and authorise payment. On numerous occasions now, when confirming that the invoice can be paid, i have had a bounce back email advising the email response could not be paid. This leads to the payments to the care companies being delayed and the care company chasing myself causing tensions. On one occasion when the email bounced back on four occasions. I had to call to authorise the payment to be paid. It was not paid, i telephoned and asked why it had not been paid to which they advised it had not been processed despite my request. They said it would be done only for me to get a call a couple of days later from the care company advising it had still not been received. It was eventually paid some weeks later but bearing in mind this is a service paid for by myself, it certainly lacks trust and professionalism. Its really simple, if you cannot provide a service, do not open a business and take people's money. Yesterday, a further email bounced back five times, telephone only to be asked numerous questions about the invoice that they originally sent me. 9 minutes later and they say it will be paid today but i wont hold my breath. Awful awful company. The Local Authority really need to be looking at why they recommend this company as clearly they are not fit for the job. Its easier to set up your own bank and pay the invoices yourself. Do not recommend
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