I recently purchased a desktop through an online platform. I took screenshots of the listing, as it has since disappeared. My order isn't even showing in my purchase history, although I have an email confirmation. The computer arrived well-packaged, but it was supposed to have 16GB of RAM, and I only received one with 8GB. The CD tray is also malfunctioning. I contacted customer service and discussed the RAM issue, but they claimed I didn't select the correct option, which wasn't true. The ad they sent me differed significantly from what I saw. I reported them to the platform and would have preferred to know about this before my purchase.
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