Review Time
If I could rate them lower than one star, I would. Five months ago, I purchased a computer with a three-year warranty. Three months later, it stopped functioning unexpectedly. After three weeks of troubleshooting, I had to return it for a replacement. They sent a different model, which I was okay with until I discovered it lacked a camera, essential for my studies. Despite sending 13 emails pleading for a refund or my original computer, they eventually sent me another device, which still wasn't what I ordered but has a camera. I just received it, and it can't hold a charge for more than three minutes. My frustration is beyond words. This experience has been a nightmare, impacting my work, education, and emotional well-being. I strongly advise against purchasing from this terrible service.
If I could give them a lower rating, I would. Five months ago, I purchased a computer with a three-year warranty. Three months later, it stopped working unexpectedly. After three weeks of troubleshooting, I had to send it in for a replacement. They sent a different model, which was fine initially, but I soon realized it didn't have a camera—essential for my college studies. Despite sending 13 emails pleading for either a refund or my original computer, they finally sent me another device, which still isn't what I ordered but at least has a camera. I just received it, and it can't hold a charge for more than three minutes. My frustration is beyond words. This has been a nightmare affecting my work, education, and emotional well-being. I highly recommend avoiding this terrible service.
This service is completely reliable, with responsive customer support. Order processing and shipping are fast. I bought a CPU in 2017 through an online platform, but it wouldn't boot. After reaching out to them and explaining the issue, they promptly sent a replacement. That worked until we unplugged it three weeks ago. After traveling with it, it wouldn't turn on. According to a repair service, it had a fried motherboard. I paid about $200 back then. Recently, I bought another model with additional monitors, mouse, and keyboard for $265, which included free shipping and no tax. It also came with an extended warranty. I bought similar sets for my family, and they all arrived well-packaged. For my needs, I don’t require anything fancy, just something functional. This service is always my first choice for computers.
The computer arrived in a very sturdy, well-packed box today, with excellent insulation. Upon first inspection, it looked brand new. I was genuinely impressed. We set it up, and everything worked as expected. An exceptional value for the price. Thank you!
They shipped me a non-functional laptop. Both batteries were completely dead. They offered a small refund to cover a cheap aftermarket battery. Their warranty claims to check for 80% battery life, but that wasn't the case. It has been a huge hassle, and the low prices come with a reason. I wouldn't recommend this service.
I recently purchased a desktop through an online platform. I took screenshots of the listing, as it has since disappeared. My order isn't even showing in my purchase history, although I have an email confirmation. The computer arrived well-packaged, but it was supposed to have 16GB of RAM, and I only received one with 8GB. The CD tray is also malfunctioning. I contacted customer service and discussed the RAM issue, but they claimed I didn't select the correct option, which wasn't true. The ad they sent me differed significantly from what I saw. I reported them to the platform and would have preferred to know about this before my purchase.
100% reliable! Over the past ten years, I've purchased more than six computers from the service, including one recently, and I’ve never encountered any issues. They offer insurance options and provide significant savings. Their customer service is excellent—punctual, accurate, and respectful. I have never faced any problems with their products. I’m a lifelong customer, without a doubt.
At the end of 2023, I bought a laptop from this service for nearly $300. I was hoping for a decent refurbished computer, but it arrived overheated. After speaking to multiple technicians, I learned that the warehouse mishandled the machines. I eventually returned it, but the replacement was also overheating. Today, I had a conversation with a rude technician who blamed my home for the issues. He insisted I pay again to send it back, with no offer for a replacement. This experience has been incredibly frustrating, and I will not buy from this service again.
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