I used to order from a previous service without issues, but after being acquired, my experience has been dreadful. They failed to contact my eye doctor for the prescription I selected at checkout and didn't inform me until I reached out a week later. I received incorrect information about uploading my prescription, and shipping has taken ages. Now, 16 days past my order date, my contacts are still far away with a delivery date long overdue. Absolutely horrible service, and I'm looking for a new supplier.
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