Terrible Experience, Beware!I had a horrible experience with Discount Electronics. I bought a Dell laptop at a high price, and within two weeks it stopped working completely. It froze, then shut down and wouldn’t turn back on.When I called customer service, the representative was extremely rude and unprofessional. She refused my request for a refund and wouldn’t let me speak with a manager. She promised to send a replacement battery but never did. When I called again, she denied saying that, then finally sent a battery—but it was the wrong size.I ended up having to ship the laptop to their repair center. They replaced the battery and some other parts, but asked for my login password, which I was uncomfortable sharing. Just a couple of months later, the laptop started having the same issues again.When I asked for a refund or to take it to a local repair shop, they refused. I don’t feel safe sending my device back to them again, especially with personal and secure information on it.
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Discount Electronics is based in Texas. Our first store opened in 1997. We sell refurbished laptops, computers and monitors at 70% off retail. All laptops and computers include a one year warranty at no charge.
