Ordered a used laptop from discountelectronics.com. It came with a broken shift key, so I sent it back for a replacement. I called to ask when a replacement would be shipped, and the rep said they would send it out that day since they had confirmation that I had shipped the broken laptop I had received. She also said she would email tracking info, which I never received. Called back a week later to find it still hadn't been shipped. The new rep said they don't cross-ship replacement laptops. They had received the broken laptop four days prior but were backlogged. I told him I wanted a refund, but apparently their policy is to only give store credit. Had I known that I would never have ordered anything from them, but now that I do, they will never see another order from me.
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Discount Electronics is based in Texas. Our first store opened in 1997. We sell refurbished laptops, computers and monitors at 70% off retail. All laptops and computers include a one year warranty at no charge.
