Terrible experience. Lost a Windows 11 NTFS boot drive for no reason, wasn't appearing in BIOS. Booted into free version of software and proved the partition was still there. No one was available for support, so read the documentation and asked the Chat system which version i needed to recover the windows partition. It said the standard version would be sufficient - so i purchased a license. I activated the software, went to save the partition and told that i 'needed to purchase a higher version of the software'. I reached out to support and didn't get a response for 2 days. I checked with their chat system and got multiple contradictory comments - just standard should be ok, but just to make sure, upgrade to the professional. Ok - upgrading to professional required me to reach out to support AFTER i'd spent another $99 on the professional version in the hope that it would do what it said it would do. There's no way, after dropping $49, that when it doesn't work and their support system doesn't work, and the only option they have is 'upgrade to the next version', I'm going to spend another $99 in a hope it will work.I ended up rebuilding the laptop and reached out for a refund as it didn't work. Eassos are refusing to refund any payments even though they can't actually tell me why the software wasn't working.
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