Review Time
I depend on DiskGenius for archiving data from computers that are going to be refurbished. It's ability to do this task while the system is in use is extremely helpful. Additionally I've been a fool and not had power plugged in correctly, but DiskGenius continued with the task upon waking from hibernation without incident. Amazing!
I depend on DiskGenius for archiving data from computers that are going to be refurbished. It's ability to do this task while the system is in use is extremely helpful. Additionally I've been a fool and not had power plugged in correctly, but DiskGenius continued with the task upon waking from hibernation without incident. Amazing!
I was using diskgenius to clone a harddrive. Unfortunately, diskgenius listed the harddrives differently than they were named on the computer. For some reason it moved drive G to drive I and made it look like the new drive intended to be cloned to was called G, while the actual G was called I. So, when I formatted the I drive I was actually formatting the original G drive. Then I had to use Diskgenius to recover the formatted drive. Which ended up costing $69.90. I didn't realize it would cost so much, but I had already spent 3 days recovering it, so I paid. To make matters worse, 95% of the files in my Samsung phone backup were incorrectly recovered (jpegs were no longer recognizable) and I lost thousands of images. Now I am trying to recover them again with DMDE to see if I can actually get my cellphone pictures back. It did correctly recover about 30K dng files, so I at least got an entire Canon 5d4 folder back. Also, strangely enough, Diskgenius does not recognize Lightroom catalog files and saves them as orphans, but I can live with that. Long story short: I do not recommend Diskgenius.
Terrible experience. Lost a Windows 11 NTFS boot drive for no reason, wasn't appearing in BIOS. Booted into free version of software and proved the partition was still there. No one was available for support, so read the documentation and asked the Chat system which version i needed to recover the windows partition. It said the standard version would be sufficient - so i purchased a license. I activated the software, went to save the partition and told that i 'needed to purchase a higher version of the software'. I reached out to support and didn't get a response for 2 days. I checked with their chat system and got multiple contradictory comments - just standard should be ok, but just to make sure, upgrade to the professional. Ok - upgrading to professional required me to reach out to support AFTER i'd spent another $99 on the professional version in the hope that it would do what it said it would do. There's no way, after dropping $49, that when it doesn't work and their support system doesn't work, and the only option they have is 'upgrade to the next version', I'm going to spend another $99 in a hope it will work.I ended up rebuilding the laptop and reached out for a refund as it didn't work. Eassos are refusing to refund any payments even though they can't actually tell me why the software wasn't working.
Firstly i purchased the proffesional version as the free version asked me to purchase a paid version to be able to do what i wanted to do. They had 30 day money back guarantee, so I purchased it to try. Even with full version, i was not able to do what I wanted to do so I asked for a refund under the 30 Day money back guarantee. They refused. Think twice before purchasing.Update 28/08/25.After contacting the Eassos directly (not thru the payment processing website) they gave full refund and was happy to help to solve the issue with the software
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