I subscribed to the service to take advantage of their monthly deals. I signed up for a reduced rate at the start of the year and then canceled my subscription. However, the following month, the company charged me the standard rate again. I reached out through the chat support but they couldn't locate my account details. Although I was assured the issue was resolved, they charged me again this month. Fortunately, the live chat seems to have fixed it this time, but it has been quite frustrating.
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