I’m extremely disappointed with my experience cancelling my Disney+ subscription.
After cancelling, I requested a refund for the remaining time left on my subscription, which I believe is only fair. However, this was refused purely because the card I originally paid with had expired.
This makes no sense to me. Cards expire all the time, and any modern service should have a way to return funds via an alternative method, whether that’s an updated card or another payment option. Instead, Disney+ refused to offer any solution at all.
Customer support was unhelpful and simply repeated policy rather than trying to resolve the issue or offer any flexibility.
For a company of this size, the lack of basic customer support and common-sense handling is very disappointing. I feel let down and won’t be subscribing again.
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