Growing up in the 60s, I absolutely love the classic style of Walt Disney. I’m also a superhero movie fan, so naturally I enjoy Marvel and DC comics. And don’t even get me started on Star Wars and that franchise! However, when I recently discovered I had been charged three months for an additional Disney+ subscription as I was already subscribing to a bundle with Disney, HBO Max, and Hulu, I went through Roku and Disney+ customer service several times within a couple of weeks on chat, email, and numerous phone calls.
Roku flat out denied any responsibility as they claim that Disney+ is responsible for all of the billing and renewals. So I dealt with Disney+ quite often. No matter how many pieces of evidence I provided them, however many transaction IDs I gave them, and so on, they could not determine why I was being charged for that additional account. They escalated my case and I was finally told that it was the result of someone illegally attaching a ghost account to my billing. That particular individual promised me that they would cancel the ghost account so that I would not be getting any further charges and that they would also refund me the $65.07 they had charged me for something that they should not have. I waited the typical 5 to 7 business days and nothing had changed. No indication on Disney+ or Roku that the matter has been dealt with. And when I looked on my bank statement, there had been no refund issued as well. So once again, I called Disney+. That particular representative got me on a three-way phone call with Roku. And the two of them just sat there like bumps on a log and no one would claim responsibility and here’s the crazy part. Disney+ said that I should contact my bank and they would refund my money. So where was that money going to come from? The company that got my money was going to be able to keep it, but they would not send it back to reimburse me or the bank. I find that fraudulent, despicable, and downright dirty.
I ended up filing a fraudulent report with my bank. I did not get a refund as of yet. I did cancel the billing payment method that I have been using for the bundle and the ghost account that was getting charged. Also, I set up for non-renewal to cancel my bundle and hopefully that ghost account. I don’t know how they’ll pay for it if they don’t have a current billing set up. And when my last two subscriptions through Roku come up for renewal which I have also canceled, then I will completely cancel my Roku account.
I find it very disturbing that multi billion dollar companies like this can take your money, you have proof that they’ve done it, they actually admit that it’s something that you didn’t do, and yet they will not return your money. I will never subscribe to their service again.
On top of that, the way they push the woke agenda is nauseating. I have no reason to continue a relationship with this company any further.
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