Review Time
Growing up in the 60s, I absolutely love the classic style of Walt Disney. I’m also a superhero movie fan, so naturally I enjoy Marvel and DC comics. And don’t even get me started on Star Wars and that franchise! However, when I recently discovered I had been charged three months for an additional Disney+ subscription as I was already subscribing to a bundle with Disney, HBO Max, and Hulu, I went through Roku and Disney+ customer service several times within a couple of weeks on chat, email, and numerous phone calls.
Roku flat out denied any responsibility as they claim that Disney+ is responsible for all of the billing and renewals. So I dealt with Disney+ quite often. No matter how many pieces of evidence I provided them, however many transaction IDs I gave them, and so on, they could not determine why I was being charged for that additional account. They escalated my case and I was finally told that it was the result of someone illegally attaching a ghost account to my billing. That particular individual promised me that they would cancel the ghost account so that I would not be getting any further charges and that they would also refund me the $65.07 they had charged me for something that they should not have. I waited the typical 5 to 7 business days and nothing had changed. No indication on Disney+ or Roku that the matter has been dealt with. And when I looked on my bank statement, there had been no refund issued as well. So once again, I called Disney+. That particular representative got me on a three-way phone call with Roku. And the two of them just sat there like bumps on a log and no one would claim responsibility and here’s the crazy part. Disney+ said that I should contact my bank and they would refund my money. So where was that money going to come from? The company that got my money was going to be able to keep it, but they would not send it back to reimburse me or the bank. I find that fraudulent, despicable, and downright dirty.
I ended up filing a fraudulent report with my bank. I did not get a refund as of yet. I did cancel the billing payment method that I have been using for the bundle and the ghost account that was getting charged. Also, I set up for non-renewal to cancel my bundle and hopefully that ghost account. I don’t know how they’ll pay for it if they don’t have a current billing set up. And when my last two subscriptions through Roku come up for renewal which I have also canceled, then I will completely cancel my Roku account.
I find it very disturbing that multi billion dollar companies like this can take your money, you have proof that they’ve done it, they actually admit that it’s something that you didn’t do, and yet they will not return your money. I will never subscribe to their service again.
On top of that, the way they push the woke agenda is nauseating. I have no reason to continue a relationship with this company any further.
Just as bad as every other streaming service. In all the ways, deleting content, regionlocked content and all wihhout telling anyone and increasinc prices. Physical media was way better when that still was available of most content.
Worst possible service. Introduced a new "household" policy without informing customers to "prevent sharing." If you have more than one address, there is no way to use the service at both addresses. You will need to purchase 2 subscriptions. You can only reset your address 4 times in your lifetime without calling customer service. If you are traveling, you can only log on as "traveling" a 3 times before you run out of travel connections, FOR YOUR LIFETIME. Customer service tells you all streaming services have these same policies, but of course, that is a lie. They repeatedly lie about what they are doing, when it changed, and have no solutions if you call. Mickey should be ashamed.
The household sharing feature is very disappointing. Despite using a 5G internet connection with a dynamic IP, it constantly indicates that the devices are not in the same location, even though they are all in the same home! We deserve a better experience. Prices keep rising, yet the restrictions only seem to grow. It feels like it's all about maximizing profit. I just want my family to enjoy their favorite shows in their own rooms.
I was previously a customer but decided to cancel due to paying for services that went unused. I received an email offering me a return for $4.99 per month for three months, along with a code. However, when I tried to use it, I received an error message stating it was invalid. I called for assistance and spent 45 minutes on the phone, trying various solutions. The representative even suggested deleting apps from my phone, which felt pointless. After wasting so much time, I hung up. When I asked if I could simply provide the code for reactivation, I was told that wasn't possible. This whole experience has been incredibly disappointing.
I have been a subscriber since the launch of the service, paying $189.99 annually since the last price increase. This year, however, I was charged over $215! Their website clearly states the price for Premium is $189.99. When I reached out to the support team, they claimed the difference was due to taxes, despite my previous charges never exceeding $20 in taxes. There seems to be an error, but the representative couldn't resolve it, no matter how many times I explained. It seems the company doesn't value long-term customers like us.
Paid service, but feels like an exercise in patience. The ad experience is simply unbearable. You endure over a minute of commercials before the show even begins. After just a minute of viewing, more ads follow. A few minutes later? More interruptions. This isn’t streaming; it’s a barrage of commercials with brief Disney content in between. The frequency of ads is outrageous for a paid service, ruining any potential enjoyment and making it feel worse than free television. Either significantly reduce the ad load or stop labeling this as a 'standard' subscription. Currently, it feels like nothing more than a money grab.
this app has caused me a lot of issues. it frequently logs me out and forces me to sign in again, and sometimes I can't even log back in! it's really frustrating, and I feel a lot of negativity towards it. it shouldn't be this difficult to access my account, especially considering the amount I pay every month. all I want to do right now is watch a movie on the streaming service I subscribed to, but it's becoming impossible because the app is unreliable.
I am utterly disappointed with this streaming platform — persistent buffering, an overwhelming number of ads on what is supposed to be a paid service, a confusing app setup across various devices, and poor customer support have left me feeling frustrated and stressed; I have canceled my subscription and wouldn't consider using it again. I strongly advise anyone thinking about this service to save their money and steer clear of the hassle.
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