I ordered a castle toy, but the first delivery was marked as completed, yet it never arrived. I had to file a claim due to the lack of response. I then reordered, this time opting for delivery to a local post office. The delivery service notified me they had the parcel and would deliver it, but it never arrived and tracking updates ceased. The store promptly offered a replacement, but after several days with no updates, I received an email confirming a refund. Three attempts, and all were failures. The store should consider using a more reliable delivery service.
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