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We ordered a defective toy from a well-known store just over a month before Christmas. One side of the toy's leg gears was broken. The store stated that since it had been over a month since the purchase, there was nothing they could do. It wasn't opened until Christmas Day. This has been a very disappointing experience with this dominant company. They really should improve. It's frustrating to receive defective products and have no support in resolving the issue, especially when it was intended as a Christmas gift.
We purchased a defective toy from a well-known store just over a month before Christmas. One side of the toy's leg gears was broken. The store claimed that since it had been over a month since the purchase, they could not assist us. The toy wasn’t opened until Christmas Day. This has been a deeply disappointing experience with such a large company. They need to do better. It feels like corporate greed when they send out defective products and refuse to rectify the situation, especially for a Christmas gift.
Santa ordered several products during a sale for our child's first Christmas. The package was lost or returned by the delivery service, and the store has been slow to respond and unhelpful in resolving the issue. In short, we did not receive the order in time for Christmas and had to ask Santa for different gifts last minute! I'm shocked at how poorly this has been handled, especially since I had high expectations for the store. The delivery service, on the other hand, has consistently underperformed.
I ordered a castle toy, but the first delivery was marked as completed, yet it never arrived. I had to file a claim due to the lack of response. I then reordered, this time opting for delivery to a local post office. The delivery service notified me they had the parcel and would deliver it, but it never arrived and tracking updates ceased. The store promptly offered a replacement, but after several days with no updates, I received an email confirming a refund. Three attempts, and all were failures. The store should consider using a more reliable delivery service.
My parcel went missing through a delivery service. Their customer service, despite the issue, was far better than the store's. I was disconnected from the chat multiple times before learning that, despite being advertised for 3-5 working days, there was a disclaimer about potential delays in December. They refused to take action even though my parcel had been 'out for delivery' for four days and was clearly lost. If the store had acted on my request for a replacement, they would have retained my business. Consider ordering from other retailers if your time and well-being are important.
If I could give zero stars, I would. I purchased a premium toy that arrived damaged, with chipped paint and a damaged box. There was no proper return process on the website, so I submitted a support ticket requesting a return and replacement. A week later, despite multiple business days passing, I still have not received a return label or shipping code. Now, the replacement won't arrive in time, and I will have a very disappointed child because their Christmas gift request won't be fulfilled. I strongly advise against ordering from this store.
Three attempts to deliver my son's Christmas gifts ended in failure. The order was processed incorrectly. Now I have to seek alternatives. I was assured it would be fine each time, but that turned out to be untrue. This has been very disappointing.
We ordered matching pajamas for our grandsons, but due to a sizing issue, I spoke with a representative who seemed helpful and promised a quick resolution. However, two weeks later, the tracking shows only a label was created, and nothing is on the way. While not tragic, it’s far from the magical experience expected, especially in today's context. I'm still waiting for a callback from the store, with the queue being over an hour long.
The online store has been a place filled with disappointments. You would expect a bit of care and efficiency, but instead, I encountered a representative who was far from helpful. I made multiple purchases due to limited stock and expected them to be combined into one shipment. Instead, I received multiple charges and a lack of coherent support. My attempts to engage with customer service were met with long wait times and unhelpfulness. This isn't the magical experience one would expect from such a renowned brand.
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The online Disney Store is the official site for Disney shopping. Get the best deals on Disney merchandise including, Disney toys, electronics, home and collectibles, kids and adult clothing, seasonal products, movies and more.
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