The service chose to release the song the following day after several disputes in the chat box and contacting through a messaging platform. I provided proof that the song was never submitted to a major platform as initially promised. However, the company really needs to improve its customer service communication, as the current chat system is not effective. Additionally, the representatives in the chat should receive better training to assist customers more effectively, rather than relying on scripts and providing inaccurate information about release times. It's also unprofessional for them to disconnect from customers before all issues are resolved.
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