During my visit to a location, I encountered one of the most disrespectful interactions in retail. The employee was unhelpful and made me feel unwelcome. I've supported this brand for years, and it's disheartening to see such treatment of customers. It seems the company avoids accountability, and I plan to report this issue. If you're a person of color, be wary—this brand's claimed values are not reflected in their stores.
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You can’t literally see the teams of designers, research and development, or the number of months it took to make a pair of DITA frames. But you will always feel its presence when you hold it in your hands.