I had such a wonderful experience with Ditto’s customer service that I felt I had to officially praise them and share my story.
On December 31st, I was trying to stop my order, but instead of being cancelled, the order somehow restarted and I was automatically charged for a 6-month subscription. I was honestly shocked. The website isn’t the simplest to navigate, and I still don’t fully understand what exactly happened.
While trying to resolve the issue, I looked for a phone number but found that email was the only way to contact them. Considering it was December 31st, I really didn’t expect anyone to reply quickly — if at all. To my huge surprise, I received a response within about half an hour. Not only did they reply, but they immediately offered a clear solution and gave me options on how to proceed.
The problem was resolved smoothly and efficiently, entirely thanks to their phenomenal customer service team. I truly felt supported and taken seriously, which is rare these days.
As for the product itself, I can’t give a full review just yet. I’ve researched it thoroughly and believe it is valid and well-designed, but I personally haven’t noticed major changes yet — it’s probably still too early.
Thank you once again to the amazing Ditto team for turning a stressful situation into such a positive experience.
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DITTO is a supplement brand, founded by PhD nutrition scientist Alice van der Schoot, that is defining a new standard in menstrual health.
Billions of us face challenging menstrual cycle symptoms, yet when we search for solutions, we often feel stuck with options that seem like “trial and error”, or nothing at all. We’re caught in a cycle of painkillers or isolation to cope. And when we turn to healthcare guidance, we’re met with dismissive suggestions like “rub your tummy” (yes, that’s really a thing!) instead of evidence-based advice. We deserve better.
Clinical trials show that certain nutrients effectively reduce menstrual cycle symptoms, compared to a placebo. What was truly shocking to Alice was how little of this info was accessible. Many of us know nutrition can help, but it gets blurry knowing what to take or how to use it effectively.
This became a relentless pursuit to create an entirely science-first supplement, where every nutrient has
proven effectiveness in clinical trials. No guesswork, no trial and error, but something you can trust to actually
work.
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