I ordered a king size divan bed from Divan Beds UK. The courier tracking later provided shows a small parcel being delivered (photo shows a small box placed through a window). The main bed base and large components were not delivered to me.The tracking reference relied upon appears to relate only to a small parcel and does not demonstrate delivery of a full king size divan bed. No weight, parcel breakdown, or evidence has been provided showing delivery of the large bed components.Despite this, my payment provider closed the dispute after the merchant supplied that single tracking reference.I have repeatedly requested clear proof of delivery specifically for the full order (including all large items), but this has not been provided.For a large furniture order, I would expect clear multi-parcel tracking and verifiable delivery evidence. That has not been my experience.This matter is currently under formal complaint review.Based on my experience, I would urge potential customers to exercise extreme caution when ordering large items and to ensure full, itemised delivery tracking is provided before accepting confirmation of delivery.
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