I ordered a bed from a seller on 18 November 2025, and this has turned out to be one of my worst purchasing experiences.
Initially, I was promised delivery on 5 December, which was later moved to 11 December. After that, I received no further updates at all. There was no notification of cancellation or additional delays.
After waiting for over 30 days, I had to reach out to the company myself to learn about my order's status. Only then was I informed that my order had been cancelled and that a refund would be issued.
This cancellation occurred without prior notice, even though the delivery address had been accepted during the purchase. Consequently, I was left without a bed for nearly two months during a house move, which caused considerable inconvenience.
To make matters worse, I was told that the refund could take up to 30 days, which is unacceptable under the circumstances.
The lack of communication, missed delivery commitments, and absence of proactive customer service were very disappointing. I would strongly recommend others to think carefully before placing an order with this seller.
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With over 20 years experience in the market of bed manufacturing, Divan Bed Warehouse is one of the leading suppliers of Divan Beds, Mattresses and Ottoman Bases in the UK.
