The bed I ordered is very comfy and much better than I expected however I encountered a few issues in regards to delivery. I was given a time slot which was rearranged, I was given a second delivery day/time which again was cancelled, it was cancelled at 23.15pm the night before the proposed delivery with no further delivery date provided. I contacted the company directly first thing in the morning and they were accommodating with providing a third delivery day/time this time it did arrive.Upon unpacking the item it had signs of wear and tear with a small mark in the fabric on the base of the bed. I had contact with Amaan within the customer service team who was able to help resolve the issue very quickly. I was offered the option of having the damaged part resent out or compensated for the issue. I choose to be compensated due to the previous inconveniences with delivery. Apart from the issues with the delivery which can't always be helped the whole process was good and the customer service from Amaan was really good.
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Divan Factory Outlet was started as a small family business in 2009. With our vision to go big, we have now turned it into a massive online brand for bed sets, ottomans, bases etc. Due to our persistent high quality and affordable pricing, our brand has established a reputation for itself.
We have assembled a team of professionals committed to give our customers the best bedding experience. We don't want to just sell you a bed - we want to help you find the perfect one for your needs.
Divan Factory Outlet provides you with a wide selection of top quality items that are manufactured in the UK. Our articles include bed sets, bed bases, mattresses, headboards and all other bed related products. Not only do we offer superior product quality, but our products also come with a 5-year warranty.
Our customer care caters to all of your complaints to ensure 100% customer satisfaction. Our representatives are trained to provide customers with all the needed information. Moreover, we offer free of cost premium two-man delivery services so you can get your order delivered right at your doorstep.
All of it contributes to make Divan Factory Outlet a go-to place for all of your bedding shopping. You can check out our online store and shop now from Divan Factory Outlet to satisfy your comfort requirements in the best way!See more
