divanfactoryoutlet.co.uk

4.5
4.5 Based on 201 reviews

Divan Factory Outlet was started as a small family business in 2009. With our vision to go big, we have now turned it into a massive online brand for bed sets, ottomans, bases etc. Due to our persistent high quality and affordable pricing, our brand has e...

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Average Rating

4.5

/
5

201 Reviews

5 Star
80%
4 Star
9%
3 Star
2%
2 Star
3%
1 Star
6%

All Reviews

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Review Time

Iby Saleem
eat service from start to finish! The delivery was super quick and everything arrived exactly when t

eat service from start to finish! The delivery was super quick and everything arrived exactly when they said it would. I was honestly surprised by how big the choice of beds and mattresses was – loads of styles and options to suit different budgets and preferences, so it was easy to find something that felt right.

The staff were really helpful as well. They took the time to answer my questions and helped me figure out what would be best without making me feel pressured into anything. You can tell they actually care about making sure customers leave happy.

Overall, really smooth experience and I’m very happy with my bed. Definitely recommend checking them out if you’re looking for quality, good service, and quick delivery! 👍

5
Date of experience: Mar 11, 2026
Sohil Ch
I ordered a bed into this company ‘very…

I ordered a bed into this company ‘very good quality &good price and deleverd on time I’m happy with staff

5
Date of experience: Mar 11, 2026
c.sinclair
Do not buy from here SCAM!!!!

Do not buy from here. Zero communication. Will not refund you or communicate when delivery time will be. You call and call and no one’s picks up for ages and when they do it’s the Same unhelpful person. One order is outstanding and they have taken over £500Pounds will have to call the bank to sort it out. Absolute scam

1
Date of experience: Mar 11, 2026
linda upton
JOKE COMPANY

JOKE COMPANY, NO COMMUNICATION CANT GET THROUGH ON PHONE DONT REPLY TO EMAILS AND YOU JUST GET A ROBOT REPEATING THE SAME THING OVER AND OVER

1
Date of experience: Mar 11, 2026
Iby Saleem
By Far the best mattresses and beds at affordable prices with great customer service and fast delive

eat service from start to finish! The delivery was super quick and everything arrived exactly when they said it would. I was honestly surprised by how big the choice of beds and mattresses was – loads of styles and options to suit different budgets and preferences, so it was easy to find something that felt right.The staff were really helpful as well. They took the time to answer my questions and helped me figure out what would be best without making me feel pressured into anything. You can tell they actually care about making sure customers leave happy.Overall, really smooth experience and I’m very happy with my bed. Definitely recommend checking them out if you’re looking for quality, good service, and quick delivery! 👍

5
Date of experience: Mar 10, 2026
Daniyal Mushtaq
i loved the new bed that i have…

i loved the new bed that i have received, and the people were great and nice, the delivery was on point.

5
Date of experience: Mar 06, 2026
Miss Manna Begum
I have placed an order for a guest bed…

I have placed an order for a guest bed and contacted them to have this delivered before their 10 working days window. They have not contacted me at all. Despite several calls, some of which went unanswered or generic email reply received they failed to return when promising to do so. On the 10th working day (when the bed should be delivered,) they stopped answering calls and replying to emails. The phone rang for over half an hour and no response. I simply cannot understand how a company can operate this way, appallingly communication, taking customers money and then failing to provide the goods.

1
Date of experience: Mar 06, 2026
Ali
Good quality and helpful staff

Good quality and helpful staff. Competitive prices compare to big brands. The company who actually care for customers. Helped us to choose the exact size and answered all the questions. Happy we found this and will recommend to all friends and family. Will use the services again in near future. Thank You

5
Date of experience: Mar 03, 2026
Non-existent communication

The bed is fine we ordered a divan a mattress and a headboard . I ordered it on the 4 February would be delivered 3-10 working days it finally turned up on the on the 28th of February.After loads of telephone calls and emails all saying they would phone back . None of them did .

1
Date of experience: Feb 28, 2026
Almas Janjua
Repeat customer

Repeat customer. Used the company third time and always delivery on time. Lovely staff and amazing prices.

5
Date of experience: Feb 26, 2026

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Business Details

  • Divan Factory Outlet was started as a small family business in 2009. With our vision to go big, we have now turned it into a massive online brand for bed sets, ottomans, bases etc. Due to our persistent high quality and affordable pricing, our brand has established a reputation for itself.

    We have assembled a team of professionals committed to give our customers the best bedding experience. We don't want to just sell you a bed - we want to help you find the perfect one for your needs.

    Divan Factory Outlet provides you with a wide selection of top quality items that are manufactured in the UK. Our articles include bed sets, bed bases, mattresses, headboards and all other bed related products. Not only do we offer superior product quality, but our products also come with a 5-year warranty.

    Our customer care caters to all of your complaints to ensure 100% customer satisfaction. Our representatives are trained to provide customers with all the needed information. Moreover, we offer free of cost premium two-man delivery services so you can get your order delivered right at your doorstep.

    All of it contributes to make Divan Factory Outlet a go-to place for all of your bedding shopping. You can check out our online store and shop now from Divan Factory Outlet to satisfy your comfort requirements in the best way!See more

  • email info@divanfactoryoutlet.co.uk
  • call 01484260436
  • language https://divanfactoryoutlet.co.uk

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