Ordered a bed with integrated headboard plus a separate headboard for a bed we already had. They phoned to check the order thinking we may have ordered the separate headboard without realising the bed had one. That was good that they checked.Then they delivered without the integrated headboard. Quite difficult to get through to them but eventually sent the headboard but it was not the one we ordered.It turns out the website picture didn’t match the written details of the order so the second headboard was correct for the order but not what we expected. They very kindly offered to upgrade free of charge and the headboard we had been expecting finally arrived. The price and quality of the products are great but they need to improve on their communication. The phone rings out with no answer and text and emails are not always answered or answered after a long delay leaving you feeling very frustrated. The mark of good customer service is how you handle problems. They eventually resolved everything to my complete satisfaction but it was painful getting there.
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Divan Factory Outlet was started as a small family business in 2009. With our vision to go big, we have now turned it into a massive online brand for bed sets, ottomans, bases etc. Due to our persistent high quality and affordable pricing, our brand has established a reputation for itself.
We have assembled a team of professionals committed to give our customers the best bedding experience. We don't want to just sell you a bed - we want to help you find the perfect one for your needs.
Divan Factory Outlet provides you with a wide selection of top quality items that are manufactured in the UK. Our articles include bed sets, bed bases, mattresses, headboards and all other bed related products. Not only do we offer superior product quality, but our products also come with a 5-year warranty.
Our customer care caters to all of your complaints to ensure 100% customer satisfaction. Our representatives are trained to provide customers with all the needed information. Moreover, we offer free of cost premium two-man delivery services so you can get your order delivered right at your doorstep.
All of it contributes to make Divan Factory Outlet a go-to place for all of your bedding shopping. You can check out our online store and shop now from Divan Factory Outlet to satisfy your comfort requirements in the best way!See more
