I signed up for a Level 2 online course nearly a year ago and managed to finish several units, but it took me months to get through everything. I encountered many technical issues, as the platform often lagged or malfunctioned. Customer support was nearly absent when I needed feedback or grades. While my peers completed their tasks and exams with other providers in just 2-3 months, I struggled to make any progress. Frustrated, I switched to another educational provider, where I received course materials and found the in-person training to be much more affordable than what I initially paid. Earlier this year, I thought my progress was improving and enrolled in a Level 3 course, but since I couldn't complete the Level 2 modules, access to Level 3 materials was automatically blocked. The new provider allowed me to receive materials for Level 3, which has significantly helped me advance in Level 2. I emailed the previous provider over a week ago but have received no response. I feel completely let down and have wasted both time and money! I am requesting a partial or full refund, as I have never faced such incompetence from a learning provider.
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Diverse Trainers provide online & face-to-face industry-leading health & fitness qualifications.
All Diverse training courses are accredited by Focus Awards, one of the UK’s leading awarding bodies in the health and fitness industry. Our courses are certified by CIMSPA and we have a 99.4% pass rate.
Our aim is to provide a positive learning experience that will equip all our students with the skills, knowledge, and experience required to succeed within the health and fitness sector. With over 20 years of industry experience, the Diverse tutors are motivated and highly committed to helping students succeed.
Diverse Trainers are proud to offer a unique fast-track approach to becoming qualified health and fitness professional. Whether you're looking to become a fitness/gym instructor or a personal trainer, Diverse Trainers can offer a range of affordable qualifications.
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