Spouse got me into Dixxon flannels around 9 or 10 years ago and there were issues with the shoulders being too narrow, which they corrected in later revisions which was great. But every single purchase I've made over the years has arrived with some sort of defect, either stitching not completed around buttons, or extra threads still left on the garment that should have been cleaned up or imperfections in the actual material itself that was deemed acceptable and sold regardless. The original Noveske flannel, The Gringo, The Shovelhead, and frisco all are a few that I've had that have had these defects unfortunately. I've got over two dozen or so flannels and was quite the supporter of the brand. However that all changed after I was received a Venkman as a Christmas gift and upon opening up the Dixxon bag it came sealed in, there was a tear in the stitching in the shoulder. My spouse had waited for this gift to arrive and they gave her a hard time about tracking then when this defect was discovered the return process was non-existent. They gave her a runaround by dragging communication on, not providing customer service to have shipping refunded or garment replaced, I was just left with a gift that was damaged and packaged/sold by Dixxon and they wouldn't step up and make it right at all for my spouse and that set the tone and my lack of support for Dixxon after that.
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Quality Flannels Built to Last. Dixxon Flannel Co.
