I’ve been a long-time Dixxon customer and have placed many orders through the Dixxon app while logged into the same account tied to my Gmail email. I did not change accounts or my checkout process between purchases.Despite this, loyalty points were inconsistently credited to a different email/account that I never intentionally created or used. This happened even though the purchases were clearly from the same person, using the same Apple Card, with the same billing and shipping information — which customer support could see.One of the misattributed purchases occurred during a buy-12-get-13th-free promotion, which directly impacted eligibility for the free item. Splitting points across accounts also affected my progress toward a higher loyalty tier.After contacting support, I was told that accounts cannot be merged, points cannot be transferred, and no manual adjustment is possible, even for system-driven errors.The products are solid, but the loyalty program and customer support offer no flexibility or escalation when issues arise. Buyers using Apple Pay should be aware that points may not credit correctly — and there is no remedy if they don’t.
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Quality Flannels Built to Last. Dixxon Flannel Co.