Update: The company got in contact with, apologized for all the problems. They got the items i wanted back in stock. Shipped then to me and provided a credit for the next order. I got the items and they do look good. Original post: I run between Medium and Large, on the website it says items runs large. That being said, i ordered the medium and it was too small. I have two problems with this company.1. On 12/25 i was able to start a replacement order. But they didn't hold any of the items for me. Why have me create a replacement order at that time if none of the items are going to be held.2. They started ghosting me on 12/30, Dec 23, 2025I sent them a request via email to return and get new sizes.Dec 25, 2025They sent me a link to print the return label and i was able to start a replacement order. I got the same jacket just in Large. The other jacket i got was not in stock so i had to pick another one but that's fine, i just picked something else. Dec 29, 2025I printed and dropped off the items at USPS. I emailed and let them know. They got back to me with a link to my RMA the items but one of the items had gone out of stock. I emailed them because it would not let me do anything at all, i could not complete the order, change the order, nothing. Dec 30, 2025, 1:35 PMInformed me one of the items is out of stock... ya i know. Dec 30, 2025, 1:43 PMI emailed them within 15 of their email letting them know i would take the one item left in stock and i will take a refund on this other item.Jan 2, 2026The item i requested 3 days ago is now out of stock... I email them asking for a full refund.Its been 8 business days since they last contacted me and they have not refunded my money. Company is a scam till i get my money back.
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Quality Flannels Built to Last. Dixxon Flannel Co.
