Both stock items in store had fittings missing, so bought Bemis soft close toilet seat (£46) via Market Place on line. Order process/payment quick and easy. Delivered to store within 3 days. Seat not as white as expected and marks on lid under the cellophane wrapping. Emailed supplier (no contact number) and same day response. Marks were grease caused by wrapping machine, removed with some effort on my part only to find part missing in fittings bag. 2nd email sent, slower response and got replacement 5 days later. Excellent toilet seat, had last one for 16 years. Customer service experience frustrating, lengthy and very inconvenient.
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