Bought 3 cabinet doors, which took 6 weeks to deliver. I noticed when I fitted them, that one of them had a minor dent on the side of it. I reported it to b&q straight away. I took photos which i sent to b& q "Customer service " who took a few days to respond, asking me for the details of the complaint,which i had already sent in the email that I originally sent .Because it had taken 6 weeks to deliver the doors, I decided to fill prime and then paint the edges faulty door. I asked for a refund for one door. I finally got an email today telling me that I couldn't get a refund. Each door cost €90. They said that i could only have a partial refund of €20 because I fitted it and I didn't report the damage within 48 hours which I had. Terrible delayed response from Customer service and when they finaly did reply, they asked me for the details I had already sent, with pictures. Totally unsatisfactory "Customer service ". Don't buy anything online from them.
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